Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Madison we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

My overall move experience went really well! My driver deserves special recognition! E.W.

Everything got here without problems. My truck didn't have a scratch on it, and my household goods were well packed. I was especially impressed with Roberto's packing. Please thank him for me. He should probably get a raise. C.H.

Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor. We have had a broad range of requests from moving high end computer gear in racks to standard crate and box move/office relocation and consolidation. Armstrong has been able to assist in any area and is always prompt and professional. C.G.

…We needed a company who could provide moving services AND modular furniture systems move/modifications/install. Armstrong was able to provide all this at a competitive price. It also made a big difference that the furniture installer spent time in advance figuring out a plan for the furniture move/layout! K.K.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

Moving team worked hard and was consistent. They were very professional, considerate and friendly. No issues whatsoever! J.R.

We utilized Armstrong in Mount Joy with Kevin and his crew for the second time on one of my projects. It’s a great pleasure to work with him and his crew. They are responsible, efficient, and communicative. I appreciate their hard work. J.A.

The workers exceeded our expectations in terms of efficiency and friendliness -- they kept things moving but were not pushy or short with us when we changed our minds. Truly an outstanding experience with this company and I would recommend them any day. S.G.

Matthew did a great job at planning, communicating, reassuring and getting the job done right! We are very satisfied we decided to choose Armstrong Relocation for our commercial moving needs! V.A.